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Silverado At Home | Who's Who Management Contacts

Who's Who Management Contacts

 
Silverado Senior Living President and CEO - Loren-Shook
Loren B. Shook
President, Chief Executive Officer and Chairman of the Board
LBShook@silveradosenior.com
 

Summary

An accomplished senior executive with unique, successful corporate leadership experience, Loren Shook's background is in managing and developing high-growth assisted living communities, behavioral health care systems and sub-acute care hospitals throughout the United States, Puerto Rico, and the United Kingdom. His excellent visionary, networking, analytic, creative and decision making skills give him the proven ability to conceptualize, implement and direct systems from strategic planning through development to daily operation.

Major Career Accomplishments

  • Co-founder of Silverado Senior Living, Mr. Shook recruited and leads Silverado’s management team which developed and operates 20 assisted living communities (1,664 beds) serving those with Alzheimer's disease, Parkinson's disease and other memory impairments located throughout California, Utah, Texas and Arizona, three of which are in development, in addition to projections to develop and operate two to three additional communities annually. Silverado’s management team also operates two additional service lines: Silverado At Home which provides Assessment, Care Management and Home Care Services; and Silverado Hospice which provides Hospice Care at Silverado communities, at home, and at facilities in general.
  • Developed 32 new behavioral health care systems with hospitals throughout the United States and Puerto Rico, four reconstructed hospitals, over 20 medical office buildings and multiple hospital expansions, total construction exceeded $350 million.
  • Developed dynamic, results-oriented management team for national and international development and operations.
  • A leader in the establishment of behavioral health care delivery systems meeting the needs of managed care organizations, employers, insurance companies and patients.
  • Turned around assisted living communities, hospitals and renal dialysis centers, restoring them to regulatory good standing, financial health and marketplace strength.
  • Wall Street track record which consists of 17 years of consistent compounded earnings growth of 15 percent or more.
  • Key player in the growth and development of Community Psychiatric Centers, a NYSE company, from 9 to 50 behavioral healthcare systems throughout the United States, Puerto Rico and United Kingdom with a market value in excess of $1 billion.

Experience

  • 1996 – Present   Silverado Senior Living, President, Chief Executive Officer, Chairman of the Board, San Juan Capistrano, CA
  • 1993 – 1997     Integrated Healthcare Systems Corp., Founder, President, CEO & COB, Aliso Viejo, CA
  • 1973 – 1993     Community Psychiatric Centers (CPC) - President and COO, Worldwide Operations, Laguna Hills, CA

Other Positions

  • 2007 – Present   University of Southern California Leonard Davis School of Gerontology Board of Councilors
  • 2007 – Present   University of Maryland Baltimore Campus Erickson School of Aging Studies Board of Councilors
  • 2005 – Present   Assisted Living Federation of America Board of Directors
  • 2003 – Present   American Seniors Housing Association Board of Directors
  • 2000 – Present   Mission Hospital Foundation Board of Directors Vice Chair, 2007 – Present, Executive Committee, 2003 – Present
  • 2000 – 2005   California Assisted Living Facilities, Board of Directors, Chairman of the Board, 2002 – 2004, Executive Committee, 2001 – 2005
  • 1998 – 2003   Alzheimer's Association of Orange County, President 2000 -2002, Board of Directors and Executive Committee  1998 - 2003
  • 1990 – 1993   Community Psychiatric Centers, Board of Directors
  • 1982 – 1993   National Assoc. Psychiatric Health Systems, Board of Directors & Past President

Awards

  • 2005 Ernest & Young Entrepreneur of the Year for Health Care, Orange County, California and Arizona
  • George G. Glenner Family Centers, Sterling Legend Award
  • South County Senior Services, Captain’s Ball 2008 Honoree
  • National Speaker.
 
 
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Silverado Senior Living Chief Financial Officer - Thomas Croal
Thomas V. Croal
Chief Financial Officer
TVCroal@silveradosenior.com
 

Summary

  • “Big 8” CPA with broad based finance and operations experience and proven success capitalizing on opportunities to facilitate profitable growth. Areas of expertise include:
  • Public Offering Preparation/SEC Reporting
  • IPO and Public Offering Preparation
  • High Yield Bond Offering Placement
  • Secured Financing Placement
  • Mergers and Acquisitions
  • Financial Planning and Budgeting
  • Public Company Board of Directors
  • Turnaround Management .

Major Career Accomplishments

  • Partnered with the Executive Management Team to maximize growth. Organized due diligence, financing and integration for all acquisitions. Secured financing with Mellon Bank. Implemented detailed federal income tax reviews.
  • Grew revenue from $150 million to over $200 million.
  • Developed business plan supporting growth from $150 to $300 million in revenue over five years.
  • Completed seven acquisitions with a purchase price ranging from $1 million to $48 million.
  • Reduced annual income tax liability by $3 million per year starting in 2005.Implemented business plan focused on same store growth, de novo development and acquisitions. Organized due diligence, financing and integration for acquisitions. Structured/hired accounting function from scratch. Led Asset Management Group with balance sheet/P&L responsibility.
  • Led sale to private equity investors in 2001 resulting in a 125% increase in stock price in four years.
  • Raised over $700 million in debt capital via senior secured financing and high yield bond offering.
  • Structured and negotiated a $225 million high yield debt offering and a $475 million senior secured financing with B of A. Secured favorable S & P ratings following presentations and negotiations.
  • Developed business plans that supported growth from $20 million to $300 million in revenue. Led and completed $100 million merger of two publicly held companies, American Health Services Corp. and Maxum Health Corp., forming a new public company, InSight Health Services, which became a profitable $92 million national company within first year.
  • Directed entire merger process including the integration of 1,000-employees, all systems and state, federal, SEC and NASDAQ regulatory approvals. Managed all investor relations activities.
  • Reduced DSO (day’s sales outstanding) from 85 days to 65 days over last three years.
  • Led negotiation of a $24 million debt for equity swap that relieved the company of debt burden.
  • Completed 15 acquisitions from $1 to $45 million purchase price.
  • Assisted in the development of IRIS (InSight Radiology Information System), a fully integrated information system including patient demographics, imaging procedures and billing and collections.
  • Achieved a 14-year record with no recorded material non-recurring write-off of accounts receivable or negative findings from any Medicare or Medicaid audits.

Experience

  • 2005-2007  Sage Publications, INC., Thousand Oaks, CA 
  • 2004-2005  Pponext, INC., Long Beach, CA
  • 1989-2003  Insight Health Services Corp., Newport Beach, CA
  • 1996-2003  EVP, Chief Financial Officer
  • Chief Operating Officer (1998) Chief Financial Officer (1991-1996) Controller (1989-1991)
  • 1981-1989  Arthur Anderson & Co., Irvine, CA
  • Senior Manager/ Manager (1985-1989) Senior Associate/Associate (1981-1985)

Education

  • B.S., Accounting, Magna cum Laude, Loyola Marymount University, Los Angeles, CA 1981
  • California Certified Public Accountant, 1983.
 
 
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Silverado Senior Living Vice President, Chief of Culture Steve Winner
Stephen F. Winner, M.S.
Senior Vice President/Chief of Culture
SFWinner@silveradosenior.com
 

Summary

    Stephen Winner is an acknowledged leader in the health care industry in the provision of long-term care services to persons with Alzheimer's disease. He has the proven ability to conceptualize, develop and manage unique facilities and programs, which provide excellent state-of-the-art care with a high degree of profitability.

Major Career Accomplishments

  • Twenty years experience developing and managing a variety of health care settings.
  • Ten years experience specializing in the design, development, and management of highly successful Alzheimer's programs and facilities.
  • Designed, developed, and managed an Alzheimer's facility that was recognized as the "Facility of the Year" in the State of California by the White House Conference on Aging and the Area Agency on Aging.
  • State and nationally recognized speaker, author, and trainer on Alzheimer's disease related subjects.
  • Established long-term contract with UCSD Alzheimer's Disease Research Program to conduct various Alzheimer's disease studies at long-term care centers.

Experience

  • 1996 - Present Vice President/Chief of Culture, Silverado Senior Living
  • 1986 - 1996 Parkside Special Care Center, Administrator
  • 1992 - 1996 The Lo-Har Lodge, Inc., Administrator
  • 1987 - 1988 Somerset Intermediate Care Center, Inc., Administrator
  • 1983 - 1986 Home of Guiding Hands, Inc., Director of Operations
  • 1982 - 1983 Genesee East Health Center, Inc., Assistant Administrator
  • 1980 - 1982 YWCA, Financial Controller
  • 1976 - 1980 Chesterfield County Mental Health and Mental Retardation Services, Director of Services

Other Positions

  • President - San Diego Health Care Association
  • Board of Directors - Alzheimer's Association of San Diego
  • Chairman - San Diego Geriatric Committee
  • Chairman - Edgemoor Professional Review Committee
  • Consortium Board Member - George G. Glenner Alzheimer's Family Centers
  • Vice Chair - Special Programs Committee - California Association of Health Facilities
  • Vice Chair - Mental Health Committee - California Association of Health Facilities

Education

  • Masters - Rehabilitation Counseling (1979)
  • Virginia Commonwealth University
 
 
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Silverado Senior Living Vice President, Operations - Jack Peters
John T Peters, M.Ed.
Senior Vice President of Operations
JTPeters@silveradosenior.com
 

Summary

    John Peters is an accomplished health care manager at all levels, from facility administration to company management. His experience spans medical-surgical hospital management as well as behavioral health systems leadership. He has abundant personal and professional background with the treatment of various dementia's and has led start-up operations in numerous medical settings

Major Career Accomplishments

  • Twenty-five years of exemplary behavioral health care management.
  • Developed and managed new psychiatric health care company which opened two hospitals in the span of one year, and within two years generated revenues exceeding 50 million dollars.
  • Managed three regions of a publicly traded health care company comprising of 16 hospitals which greatly contributed to the facilities spectrum of services as well as its profitability.
  • Managed two psychiatric health systems for Community Psychiatric Centers, Inc., one of which won the company's Hospital of the Year award.
  • Designed and developed specialty behavioral health care programs for general acute hospitals which greatly contributed to the facilities spectrum of services as well as their profitability.

Experience

  • 1997 - Present Silverado Senior Living - Senior Vice President of Operations
  • 1995 - 1997 Palomar Enterprises, Inc., President
  • 1993 - 1995 Magnolia Health Systems, LLC, Chief Executive Officer and Executive V.P.
  • 1986 - 1993 Community Psychiatric Centers, Inc., Senior Vice President
  • 1983 - 1986 Westworld Community Healthcare, Inc. Project Director
  • 1980 - 1983 Advanced Health Systems, Inc., Regional Manager of Operations and Senior Vice President of The Intercept Program

Professional Affiliations

  • Present – Board of Directors, California Assisted Living Association
  • Executive Committee (Treasurer), California Assisted Living Association
  • Member, Assisted Living Federation of America, Executive Round Table Member (COO's)
  • Member, Los Angeles Alzheimer's Association

Education

  • Masters. Counseling 1973,  Edinboro University of Pennsylvania
    Bachelor of Arts, Psychology,  Edinboro University of Pennsylvania
 
 
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Silverado Senior Living Vice President, Silverado Hospice - Scott Robinson
Scott C. Robinson, MSN, RN
Senior Vice President, Hospice
srobinson@silveradohospice.com
 

Summary

    Scott Robinson is a health care executive with over 25 years of experience in public, private for-profit, and community not-for profit organizations. Scott has dedicated his career to developing and managing companies that provide Hospice, Home Health, and Infusion services for clients that reside in any environment that they call home.

Education

  • BS Nursing – University of California, Los Angeles
  • MS Nursing Administration- California State University, Los Angeles

Experience

  • 2004-present: Vice President, Silverado Hospice
  • 2000-2004: Regional Director, Accredo Health Group
  • 1999-2000: Regional Director: Beverly Enterprises Home Health and Infusion Services
  • 1992-1999: President, Visiting Nurse Home Pharmacy
  • 1990-1992: Administrator: Providence Saint Joseph Hospice, Home Health & DME Services
  • 1987-1990: Administrator: Good Samaritan Hospital Home Health & Infusion Services
  • 1984-1987: Manager: Providence Saint Joseph Home Health Services
  • 1981-1984: Visiting Nurse Association of Los Angeles: District Hospice & Home Health Nurse

Major Career Accomplishments

  • Lead the start up of successful regional and multi-state Hospice, Home Health and Infusion companies.
  • Start-up of a multi-state dementia focused Hospice and Palliative care company.
  • Designed unique customer service, care collaboration, and integrated systems to facilitate customer satisfaction and profitable growth.
  • Created a regional home care nutrition support program to serve over 700 clients.
  • Developed and implemented an innovative 24 hour Hospice medication program that served over 500 patients on a regional basis.
 
 
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Silverado Senior Living Vice President, Health Services - Anne Ellett
Anne Ellett, M.S.N., N.P.
Senior Vice President of Health Services
aellett@silveradosenior.com
 
Summary

Anne Ellett is a certified nurse practitioner with extensive experience in the field of gerontology. Her experience includes establishment of protocols for management of diseases of the frail elderly, research in the field of dementia, case management of homebound seniors and supervision of care of patients residing in skilled nursing facilities. In addition, Anne is a national speaker on gerontology issues such as end of life care, falls and problems of polypharmacy. Anne’s range of experience allows her to evaluate and establish excellent standards of care for those residents with complex medical needs in Silverado’s communities.

Education

  • Bachelor of Arts in Social Science, University of California, Irvine, CA
  • Bachelor of Science in Nursing, California State University, Long Beach, CA
  • Masters in Nursing, California State University, Long Beach, CA

Experience

  • Nursing consultant on gerontology related medical legal cases.
  • Nursing consultant on end-of-life care.
  • Director of Nurse Practitioners, For Health Inc., Costa Mesa, CA
  • Community Nurse Practitioner/Educator, retirement community of Leisure World, Laguna Hills, CA
  • Research Coordinator, Dept of Psychobiology, University of Calif., Irvine, CA

Academic Appointments

  • University of California, Irvine, Dept. of Family Medicine
  • Calif. State University, Dominguez Hills, Dept. of Graduate Nursing
  • Saddleback Community College, Mission Viejo, CA, Dept. of Nursing.
 
 
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Silverado Senior Living Vice President, Sales and Marketing - Mark Mostow
Mark Mostow
Senior Vice President, Sales and Marketing
mmostow@silveradosenior.com
 

Summary

Mark Mostow has extensive national experience in the healthcare sales and marketing field. He has developed and implemented sales, marketing and public relations systems, programs and strategies for skilled nursing facilities, assisted living and dementia communities, acute long-term care hospitals, outpatient rehabilitation centers, home care and hospice. Beginning his healthcare sales and marketing career in 1984, Mark has been a pioneer and innovator in the development and implementation of sales programs and marketing systems for nearly 20 years.

Major Career Accomplishments

  • Created and implemented a long-term care specific sales and marketing training program; implemented nationwide.
  • Developed and managed national sales force for the nation’s two larges post-acute healthcare providers.
  • Held chief sales and marketing position for nation’s two largest skilled nursing and rehabilitation companies.

Experience

  • 2002 – Present Vice President, Sales and Marketing, Silverado Senior Living
  • 2000 – 2002 Vice President, Sales and Marketing, Regent Assisted Living
  • 1996 – 2000 Senior Vice President, Sales and Marketing, Beverly Enterprise
  • 1993 – 1996 Vice President, Sales and Marketing, The Hillhaven Corp.
  • 1989 – 1993 Regional and Area Director of Sales and Marketing, The Hillhaven Corporation
  • 1986 – 1989 Corporate Director of Sales and Marketing, Care Enterprises
  • 1984 – 1986 Corporate Marketing Communications Manager, Manor Healthcare

Education

  • University of Maryland, College Park, Business Management 1983 – 1984

Interests

Reading, rare book collecting, boating, creative writing, painting

 
 
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Silverado Senior Living Vice President, Chief Administration Officer - Dawn Usher
Dawn Usher
Senior Vice President/Chief Administrative Officer
dusher@silveradosenior.com
 

Summary

  • Dawn Usher is a business executive with a background that encompasses extensive Fortune 200 experience, start-ups, and rapid growth companies. Dawn has significant change management experience, compensation and benefits expertise, and entrepreneurial skills proven through the start-up and growth of a personal services and retail business. Dawn also has experience in mergers, acquisitions and franchises.
  • Dawn has worked as both a practitioner and consultant in the manufacturing, retail, life sciences and airline cargo industries; in both private and public companies.
  • Dawn stays active in multiple professional associations and is currently a member of the Orange County chapter of the National Human Resources Association, the Society of Human Resources Management, the Risk and Insurance Management Society, and the Assisted Living Federation of America.

Major Career Accomplishments

  • Dawn was selected as the 2007 Human Resources Executive of the Year by the National Human Resources Association, Orange County Chapter.
  • Dawn has spoken at both national and regional conferences and is a published author. 
  • Managed global workforce issues; communications and public relations, human resources, benefits, and compensation, for an international consumer products company through a Chapter 11 reorganization and subsequent sale of business.

  • Managed the finance, IT, safety, security, and organizational development and growth of an early stage discovery research group for a $1.5 billion pharmaceutical company.
  • Developed and managed the startup, operations, marketing, finance and human resources for two personal services businesses .
  • Partnered with the executive team of a $2 billion public company to implement the strategic direction of the company’s human capital to align with the corporate goals of 15% ROI.

Experience

  • 2007 – Senior Vice President / Chief Administrative Officer, Silverado Senior Living
  • 2006 - Vice President / Chief Administrative Officer, Silverado Senior Living
  • 2005 – 2006 - Vice President / Chief People Officer, Silverado Senior Living
  • 2003 – 2005 - President, Star HR Management, Inc.
  • 2002 – 2003 – Vice President, Human Resources, Centis Inc.
  • 2000 – 2002 – Director, Human Resources, Purdue Pharma Ltd.
  • 1998 – 2000 – President, Star Associates, Inc.
  • 1997 – 1998 - Director, Human Resources, Benefits, and Compensation, Ultramar Inc.

Other Positions

  • 2006 – 2007 Past President, Orange County Affiliate National Human Resources Association
  • 2005 – 2006 President, Orange County Affiliate National Human Resources Association
  • 2004 – 2005 President Elect, Orange County Affiliate National Human Resources Association
  • 2003 – 2004 Financial Officer, Orange County Affiliate National Human Resources Association
  • 2001 – 2003 Programs Co-Chair, Orange County Affiliate National Human Resources Association
  • 1999 - President, Great Clips Franchise Owners Association

Education

  • B.S. in Business Administration
  • Senior Human Resources Professional Certification - SPHR
 
 
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Silverado Senior Living Vice President, Silverado At Home - Patti Zabell
Patti Zabell
Vice President, Silverado At Home
pzabell@silveradosenior.com
 
 
 
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Silverado Senior Living CA Regional Vice President - Kathy Greene
Kathy Greene
Regional Vice President
kgreene@silveradosenior.com
 

Summary

    Kathy Greene has worked in long-term care for the elderly for 20 years in a variety of environments, including skilled nursing, assisted living and county service agencies. She received her Masters Degree in Social Work from San Diego State University with a concentration in Aging and Administration. Kathy has dedicated her career to making a difference in the lives of seniors and their families.

Major Accomplishments

  • Implemented a Mentoring program at Silverado Senior Living – Escondido reducing turnover by twenty-six percent. Winner of the Best Practices Award, Silverado Senior Living, 2002. This was replicated company wide and won the CALA Innovations in Quality award.
  • Awarded the Administrator of the Year Award for Silverado Senior Living 2000.
  • As administrator, lead Silverado Senior Living-Escondido to be named Community of the year 2002
  • Collaborated with other team members to operationalize the Silverado Senior Living philosophy in the newly acquired Texas communities thereby “giving life to those that others have given up on” and within one year generated a positive cash flow.
  • Field Instructor for the School of Social Work at San Diego State University
  • Guest Lecturer for the School of Social Work at San Diego State University, Administrative tract.
  • Program Director of collaboration, “Vision Achievement Mentoring,” managing a $500,000 grant for disadvantaged youths. Developed all components of the program including the evaluation. This program has since been sustained by two one million dollar grants from the NFL.

Education

  • Master of Social Work, San Diego State University
    Bachelor of Science, Human Services, University of Scranton

Experience

  • 2003 – Director of Special Operations, Silverado Senior Living
  • 2002 – Regional Administrator, Silverado Senior Living – Houston
  • 2001- Senior Administrator, Silverado Senior Living
    1999-2003 – Administrator, Silverado Senior Living – Escondido
  • 1998-1999 – Director of Resident and Family Service, Silverado Senior Living – Escondido
  • 1997-2003 – Instructor, University of San Diego Extension
  • 1997 – 1998 – Case Management, Adult Protective Services, Area Agency on Aging
  • 1996-1997 – San Diego Youth and Community Services
  • 1993-1997 – Social Service Designee, Torrey Pines Convalescent Hospital
  • 1989-1993 – Activity Director, Torrey Pines Convalescent Hospital
  • 1992-1995 – Adult School Instructor, Grossmont Union School District
  • 1987-1989 – Activity Director, La Jolla Convalescent
  • 1983-1984 – Activity Director, Heritage Towers

Professional Affiliations

  • George G. Glenner Family Alzheimer Centers, Board Member
  • Alzheimer’s Care Consortium, Member
  • National Association of Social Workers, California Chapter, Past Board Member
 
 
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